1 – Services
1.1 By visiting our website and/or purchasing Products or Services, you engage in the “Service” provided by Micaela Harrasser (The Balanced Plate) and agree to these Terms and Conditions (“Terms of Service” or “Terms”), including all additional terms, policies, or references made herein or accessible via hyperlink.
1.2 These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.
1.3 By accessing or using any part of our website, you acknowledge that you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the website or use any services. Acceptance of these Terms is expressly limited to these Terms of Service.
2 – Meal Orders
2.1 Micaela Harrasser prepares and delivers meals to clients upon request.
2.2 Orders can be placed up to two (2) working days in advance by email at [email protected]. Changes to orders are also allowed up to two (2) working days before the delivery date.
2.3 An order is deemed final once confirmed by Micaela Harrasser via email. Micaela Harrasser reserves the right to refuse any order.
2.4 Orders can be cancelled free of charge up to two (2) working days before the delivery date by emailing [email protected]. Due to the perishable nature of the products, the statutory right of withdrawal for distance contracts does not apply.
3 – Customer Obligations
3.1 When placing an order, the Customer guarantees that the provided information is accurate and complete.
3.2 Changes to Customer details must be communicated promptly to avoid issues with delivery or invoicing.
4 – Liability
4.1 Micaela Harrasser provides services and meals with due care and in accordance with applicable food safety and hygiene standards (HACCP principles).
4.2 Micaela Harrasser is liable for direct damage resulting from an attributable failure in performance, negligence, or unlawful act, to the extent such liability cannot be excluded under applicable law.
4.3 Any liability of Micaela Harrasser is limited to direct damages and is capped at the invoice amount relating to the relevant service, or (if higher) the amount paid out under Micaela Harrasser’s liability insurance in that case.
4.4 Micaela Harrasser is not liable for indirect or consequential damages, including loss of profit, missed savings, or business interruption, except where such limitation is not permitted by law.
4.5 The Customer is responsible for providing timely and accurate information regarding dietary requirements and allergies. Micaela Harrasser will take reasonable care, but cannot guarantee the absence of traces unless explicitly agreed in writing.
4.6 After delivery, the Customer is responsible for proper storage, handling, and (where applicable) reheating of the products in accordance with any instructions provided.
4.7 Micaela Harrasser shall not be liable for any failure to perform due to force majeure. Force majeure includes, but is not limited to, supplier delays, illness, strikes, fire, theft, transport disruptions, governmental measures, flooding, war (or threat of war), and severe weather conditions.
5 – Prices and Payment
5.1 Service rates are agreed with the client.
5.2 Payments must be made as agreed upon in the invoice. Payments are non-refundable unless an order is canceled as stipulated in these Terms.
6 – Privacy
6.1 Micaela Harrasser processes and stores Customer data in compliance with applicable data protection laws. Personal data will not be shared with third parties unless required by law.
6.2 Customers may access, correct, or modify their stored data at any time by contacting [email protected].
7 – Governing law and dispute resolution
7.1 All quotations and agreements made by Micaela Harrasser are governed by Dutch law.
7.2 All disputes shall be exclusively governed by the applicable court in Amsterdam.