1 – Services
1.1 By visiting our website and/or purchasing Products or Services, you engage in the “Service” provided by Micaela Harrasser (The Balanced Plate) and agree to these Terms and Conditions (“Terms of Service” or “Terms”), including all additional terms, policies, or references made herein or accessible via hyperlink.
1.2 These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.
1.3 By accessing or using any part of our website, you acknowledge that you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the website or use any services. Acceptance of these Terms is expressly limited to these Terms of Service.
2 – Meal Orders
2.1 Micaela Harrasser prepares and delivers meals to clients upon request.
2.2 Orders can be placed up to two working days in advance by email at [email protected]. Changes to orders are also allowed up to two working days before the delivery date.
2.3 An order is deemed final once confirmed by Micaela Harrasser via email. Micaela Harrasser reserves the right to refuse any order at any time.
2.4 Orders can be canceled free of charge up to two working days before the delivery date by emailing [email protected]. For cancellations after this period, the legal “right of withdrawal for distance contracts” does not apply due to the perishable nature of the products.
3 – Customer Obligations
3.1 When placing an order, the Customer guarantees that the provided information is accurate and complete.
3.2 Changes to Customer details must be communicated promptly to avoid issues with delivery or invoicing.
4 – Liability
4.1 Micaela Harrasser provides services and meals with the utmost care, adhering to HACCP food hygiene standards.
4.2 Micaela Harrasser does not guarantee faultless service, the exact description or appearance of products, or specific outcomes for the Customer. 4.3 Micaela Harrasser is not liable to a Customer or third party for damage resulting from Micaela Harrasser Products and Services, unless the damage is caused deliberately, or caused as a result of conscious recklessness by Micaela Harrasser.
4.4 Micaela Harrasser is neither to the Customer nor to third parties liable for any damage regarding their clothing or other items, unless the damage is caused deliberately or are the result of deliberate recklessness. Micaela Harrasser is never liable for any consequential damages.
4.5 Micaela Harrasser is neither to the Customer nor to third parties liable for damages and/or injuries, unless the damage and/or injuries are caused deliberately or are the result of deliberate recklessness. The Customer agrees that Micaela Harrasser is not liable to third parties if the damage of this third party is caused by Services and/or Products of Micaela Harrasser, unless the damage is caused deliberately or is the result of conscious recklessness.
4.6 Micaela Harrasser will not be held liable for the payments of costs, damage and interest in the event that it could not deliver the agreed upon Products and/or Services due to ‘force majeure’. Force Majeure applies if Micaela Harrasser cannot, not in a timely manner, or not properly, fulfill the agreed upon performances of the agreement, because of a problem of which the cause is beyond the control of Micaela Harrasser. Force majeure situations, among others, are: no or late delivery of the Products and/or Services if its suppliers fail to deliver in time, illness of Micaela Harrasser personnel and/or third parties hired by Micaela Harrasser, strikes and other causes of interruption of business, fire, leaking, theft, shortage of raw materials, transporting difficulties, governmental action, flooding, war, threat of war, high waters, storm, sleet, snow and other such weather conditions. Micaela Harrasser is not liable in the aforementioned cases.4.3 Micaela Harrasser reserves the right to make necessary changes to meals. Significant changes will be communicated at least one day in advance, and the Customer may cancel the order free of charge in such cases.
5 – Prices and Payment
5.1 Service rates are agreed with the client.
5.2 Payments must be made as agreed upon in the invoice. Payments are non-refundable unless an order is canceled as stipulated in these Terms.
6 – Privacy
6.1 Micaela Harrasser processes and stores Customer data in compliance with applicable data protection laws. Personal data will not be shared with third parties unless required by law.
6.2 Customers may access, correct, or modify their stored data at any time by contacting [email protected].
7 – Governing law and dispute resolution
7.1 All quotations and agreements made by Micaela Harrasser are governed by Dutch law.
7.2 All disputes shall be exclusively governed by the applicable court in Amsterdam.